1. After login to UCS Portal, click 'My Support'
2. Click 'Open a New Case' button.
3. Add the Title of your case.
4. Choose the type of your case (Question, Problem or Request).
5. Select the Subject from the dropdown menu (depending on the type of services, related to departments)
6. Add your enquiry details.
7. Click the checkbox (agree to UTP Prvicy Notice).
8. Attach file (if any).
9. Click 'Submit' button.

Please refer to the guideline with the screenshots by clicking this link.