You may view via the following link
What should I do if I have a problem with my username and password?
Kindly log your case to Unified Customer Service (UCS) Portal. You may refer to the guideline provided as below
Title: Time Attendance password reset 
Type: Problem 
Subject: SSD – Security incident report 
Your Enquiry:
Please provide the following information:
- Staff ID Number
 - Contact number
 - UTP Email Address
 - 5-digit card number (written at the back of the card)
 - Department
 - Position
 - Report to (Name of your superior)
 
		
