Views:
  1. Where can I check for the current hostel prices?

You can view our room profiles here: https://www.utp.edu.my/Pages/Students/Student%20Development%20and%20Services/Accomodation/Village-Room.aspx
 

  1. What are the facilities provided at the hostel areas?

You can view our facilities information here:
https://www.utp.edu.my/Pages/Students/Student%20Development%20and%20Services/Accomodation/Facilities-at-Residential-Village.aspx

 

  1. How do I get a room if I am a new intake student?

For first timers, RV will be pre-assigning your room based on the hostels that are specified to accommodate new intakes (location might change according to semester, subject to RV decision).
 

  1. How long will my first room pre-assignment be?

RV will register your name there for 1 year (3 continuous semesters).

*Note! This may differ during the national Movement Control Order period due to Covid-19 (refer FAQ no. 19).

 

  1. How do I get a room if I am a returning student?

Returning students must book their rooms through the accommodation enrolment in UCampus. There, students are free to choose where to stay (subject to availability) and how long to stay (minimum 1 semester up to 3 continuous semesters, i.e., 1 year).

*Note! This may differ during the national Movement Control Order period due to Covid-19 (refer FAQ no. 19).

 

  1. How do I get a room if I am a postgraduate student?

Postgraduates can apply by filling up the online accommodation request form: https://utpmy.sharepoint.com/:b:/r/sites/ResidentialVillageCloud/RV%20Public%20Documents/RVRF01%20-%20UTP%20Student.pdf?csf=1&web=1&e=TbD82Z

Alternatively, you can also make a request through our Unified Customer Services (UCS): https://ucs.utp.edu.my and our officers will entertain you soon.

Students are free to choose how long to stay (minimum 1 week up to 1 year). Please note that approval is based on room availability, which is limited.

*Note! This may differ during the national Movement Control Order period due to Covid-19 (refer FAQ no. 19).
**Due to our planned closure of SIBC C, D, and F in the year 2021, our off-campus beds open for postgraduates/special events are very limited.

 

  1. How will the invoices be provided to us?

For UTP students, all accommodation invoices will be issued through UCampus and will appear on the student statement, except for those under certain sponsorship bodies. For better clarification on this matter, please consult UTP Finance Dept.
 

  1. What should I do if I want to change room during a period that I have been booked? And what about the payment?

Please log a UCS case at https://ucs.utp.edu.my. RV will consider each case separately. Changes involving different room rates will result in adjustment to the existing invoice, which will take time.
 

  1. Can I make payment for each semester separately, although the invoice is combined into one year?

Currently, no. You will have to make payment according to the amount on the invoice to avoid getting blocked when trying to sit for exams or make clearance.
 

  1. How do I get a room if I am required to go to UTP for special events (I am not a UTP student)?

Please make a request through our Unified Customer Services (UCS): https://ucs.utp.edu.my and our officers will entertain you soon.

Requesters are free to choose how long to stay (minimum 1 week up to 1 year). Please note that any approved room allocation will only be in SIBC hostel.

 

  1. How will the invoices be provided to special event requests?

After the approval has been acquired, a written invoice will be given to you for payment references. Payment is required before check-in.
 

  1. Can I use UCS even if I am not a UTP staff/student?

Yes, you can. You only need to do a quick registration, and you are good to go.
 

  1. Something in my room and/or my common area is broken/not functioning. How do I lodge a report?

Please log in UCS: https://ucs.utp.edu.my and provide necessary details: name, student ID, contact number, complete info of location (e.g. V5-A-00-00-01, V3-A-02-toilet). Our UCS personnel will consider and take further actions accordingly.
 

  1. Why is there no update for my UCS case? I have created it approximately 4 hours ago.

Due to the nature of UCS processes, it will take some time from the point of case creation to the arrival into our case queue. In short, all UCS cases are bound by the maximum 5-day Service-Level Agreement (SLA).
 

  1. Can I use email to report my issue instead of using UCS?

We strongly urge all students to utilize UCS.
 

  1. What should I do if I lost/misplaced my room key?

If during office hours, please approach the respective village offices.
If it is already beyond office hours, please call RV Hotline at 011-21542918 (6pm to 11pm only). You will be penalized for any lost room keys.

 

  1. What should I do if there is an emergency (fire/robbery/break-in)?

Please remain calm and get to safety first. Then, please notify our Security personnel at either the Security posts around village or by contacting 05-3688315 (Security Emergency Contact).
 

  1. What are the things I should know regarding credit note adjustments?
  1. In essence, credit note adjustments for accommodation invoices are given only when there is an error in the amount charged to our students.
  1. No credit note adjustments will be given if a student did not stay in their room after they have registered and acquired room key or personally choose to vacate earlier before the end of their supposed tenure.
  1. Approved credit note adjustments will take approximately 2-3 weeks to process. A new invoice with adjusted amount will not be generated, therefore you can only check for it in the student statement.

 

  1. Are there any changes affecting the current accommodation processes due to the Movement Control Order (MCO) caused by the ongoing pandemic that I should know?
  1. Due to the ongoing MCO, only selected foundation/undergraduate students can stay on campus. These students will be advised by Centre for Student Experience (CSE). Also due to this arrangement, all online accommodation booking is currently being put on hold. Room will be pre-assigned by RV to students before they arrive to campus. All bookings and invoices are automatically set to one (1) semester only.
     
  2. Postgraduates and event-based individuals can still request using the request form, but all requests will go through COVID Response Team (CRT) prior to approval.
     
  3. All incoming students are required to undergo a 10-day isolation period at our designated isolation centers. After the period is completed and a medical clearance has been obtained by our doctors, then only students can proceed to their assigned rooms.
  1. Key collection sessions are contactless. Keys will be prepared at the pantry of each house or directly in the room. Students are required to proceed directly to their assigned rooms without needing to meet our officers.
  1. Since 1 July 2020, RV has been implementing 50% charge to all identified unvacated rooms that carry forward from the previous semester (student does not stay on campus but leave belongings). The way we identify the room status includes, but not limited to:
  1. physical checking to the room,
  2. room key status update by respective village supervisors, and
  3. data lookup with UTP’s UTrace database
  1. On 31 May 2021, all SIBC tenants were offered to move into campus due to the national lockdown a.k.a. Full Movement Control Order (FMCO). All were subjected to the mandatory 10-day isolation practice, and then were allocated new rooms in the on-campus hostel. Besides that, those from private homes were also given the chance to register for on-campus hostel if they require lab access during FMCO.
     

Their hostel payments will follow below instructions:
 

No. Category of Students Payment Instructions
1 SIBC who move inside campus.
  • Rental charge in SIBC is applied until 31st May 2021.
  • No rental charges imposed during isolation period.
  • New date of rental charges starts on 10th June 2021 up to 16th August 2021.
2 SIBC who did not move inside campus.
  • Rental charge in SIBC is applied until 31st May 2021.
  • 50% of rental charges will apply if there are stuffs in the room, starting from 1st June 2021 until period of lockdown ends.
3 Private home who move inside.
  • Rental charges applied starts on 10th June 2021 up to 16th August 2021.
4 Payment through grant.
  • Students are required to write to Supervisor for confirmation of payment through grant.
  • Please provide cost center number in the confirmation email.
  • Confirmation of payment through grant to be made in 2 days (10th June 2021 – 12th June 2021).
  • Please send confirmation email to RV personnel, Pn. Farhanna at farhanna.zuhri@utp.edu.my
  • No confirmation of payment through grant will result in invoice generation to student statement.

 

  1. Until further notice, all the above will override the normal process.
  1. Where can I find the latest Residency Guideline?

You can check for the latest Residency Guideline here: https://utpmy.sharepoint.com/:b:/r/sites/ResidentialVillageCloud/RV%20Public%20Documents/RVG005%20-%20Guideline%20for%20September%202021%20Semester.pdf?csf=1&web=1&e=kFltdg
 

  1. What if I still need further clarification about something?

If you do not find the answer you require in this FAQ, you can always log a UCS to us and specify your issue properly. Our officers will entertain you soon.