How do I request for Academic Documents?
Please log a case through UCS Portal as per guideline below:
Title : REX Request Form – Student ID
Type : Request
Subject : REG – Registration & Examination (REX)
Enquiry : (Name, Student ID, Level of Study, Type of documents)
Kindly click on the link below to download REX Request Form.
REX Request Form
*Please refer to the eligibility documents to request prior fill up the form.
What types of documents can be requested?
Partial Academic Transcript
Completion Letter
Expected to Graduate Letter – Undergraduate (only for final year students)
Expected to Graduate Letter – Postgraduate by Research (only for those who have submitted final hardbound thesis)
Medium of Teaching Letter
Research Methodology Result (only applicable for Postgraduate students who have sit for RM exam in UTP)
How to request for Foundation Transcript / Foundation Certificate?
Please note that requests for foundation documents who have completed foundation study prior to 2019 can be requested through REX Request Form. Meanwhile, those who have completed foundation study on September 2019 Semester and onwards can collect your foundation documents at Centre for Foundation Studies.
How to attach more than multiple files in UCS portal?
To attach the supporting documents as a single file (i.e., to convert PDF into a single PDF file / use Zip File) OR
Choose “SELECT ALL” files at once during the attachment process
What is the fees of applying the documents?
According to item no. 24 of Guide on Private Education Services (published by Royal Malaysian Customs Department), ALL charges for education services provided by private educational institutions registered under the Education Act 1996 including any fee structures imposed to international students are subject to 6% service tax, effective 1 July 2025.
Fees for applying the documents are as follows:
Payment can be made to the University’s bank account as per below information:
How long it will take to receive my document?
The processing period is Five (5) working days upon the receipt of a signed request and accompanied by proof of payment. Please expect a bit delay (within SLA) especially during peak season (Examination and Convocation period) - Jan/May/Sep/Dec.
IMPORTANT:
1. Please clear your outstanding before applying any of document requested.
2. Official academic transcript and certificate can only be issued after convocation, thus for students who have yet to attend convocation, please apply for partial transcript to avoid extra payment.